We constantly strive to ensure that the products we supply are of the highest possible quality. However, if for any reason, you are not entirely satisfied with your gift purchase, we are happy to exchange or refund items that are sent back to us within 28 days. All we ask is that you return items in a saleable condition, unworn, with the original packaging and labeling intact. Please note, a refund or exchange will not be issued for items that fail to meet these standards.
Although we would love to be able to do so, we cannot refund shipping and or delivery charges for returns or exchanges unless the goods are faulty. We hope to be able to offer this in the future but as a small family run business, this is not currently feasible. All items purchased on The Stripy Company website must be returned to our head office at the responsibility of the sender.
Please ensure you retain proof of postage until we have confirmed receipt of your returned items.
If you wish to cancel your order, please call us on 07599 887141 or contact us as soon as possible. Where we receive notification of a cancellation before we have dispatched your goods to you; we will give you a full refund of the amount paid or an exchange product as required. In the event that the product has already been dispatched, this will be treated as a return item.
If you change your mind about a purchase, please return the unused goods to us within 28 days and we will offer you an exchange or full refund excluding delivery costs.
We require that you return the new and unused goods to us with all the original packaging and labeling in a saleable condition. We are unable to refund or exchange items that fail to meet these standards. In the event that the product has been used or damaged by you in any way, the rights to return the goods to us will not apply. All items are quality checked before dispatch to you.
All exchange enquiries can be made by phone or by contacting us to confirm your exchange choice. Exchanged items will be reserved for you and dispatched after the returned goods have been received and undergone a quality control check. Regrettably we cannot offer free returns or exchange at this stage and shipping costs will be the responsibility of the customer.
Damaged or Faulty Goods
If your item is faulty or damaged, please contact us immediately. We will replace the item, reimbursing the return delivery charges and send the replacement free of charge as soon as we have received the faulty goods back. We will use a next day delivery service for the replacement, should you need your purchase urgently.
We can assure you all items are dispatched in perfect condition and undergo a quality check before dispatch. If a product has been damaged in transit, we would appreciate it if you could take a photo of the goods as you received them, to assist us in addressing the issue with the courier.
Beautiful Birthing are happy to both exchange items and refund if you are not satisfied with your order within 28 days of delivery.
It is recommended all items be returned via a recorded delivery service, this is to ensure safe delivery to us as unfortunately Beautiful Birthing cannot take any responsibility for returned items lost in transit and we can only deal with a refund or exchange on receipt of the original goods.
It is important that return items be sent back to us in the same perfect condition they were received in and with all labels attached. We reserve the right to refuse a return/exchange if the goods are not returned in the original condition.
86 Northern Road